About Us
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Professional
Call Center
is a multimedia outsourcing contact center and service outsourcing provider.
Founded in January 2003, PCC has grown and offered services to well-known
clients in a variety of industries. By combining qualified people,
powerful technology and process-management expertise, we deliver greater
value for clients and end customers every day.
Our Key Success Factors
People, Processes and
Technology are our key success factors. PCC values its employees. We strongly
believe that the quality of our service is driven by the quality of our
people. We continually provide training to our people to effectively conform
our service level agreements (SLA) as well as utilize our state-of-the-art
call center information technology. To assure operational excellence and
success of client's program, we have clearly defined performance measurement
integrated with our call center infrastructure.
PCC's infrastructure
is built on standards-based, compliant equipment provided by industry
leaders. Its delivery centers are fully equipped with cutting edge hardware
and software, self-generated power facilities, and secure back-up/ recovery
capabilities. Moreover, our IT Standard policy and procedures are set
by world-class consulting company. PCC’s approach provides its clients
with tremendous flexibility and allows them to effectively maximize quality,
minimize costs and manage risk across the enterprise.
Your Strategic Customer Relationship
Partner
