Technology
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PCC deploys
state-of-the-art information technology hardware and software equiped
with self-generated power facilities, and secure back-up/ recovery capabilities.
The infrastructure is built on standards-based, compliant equipment provided
by industry leaders .
Call Center Supporting
Systems
- Private Automatic Branch Exchange (PABX) to automatic telephone switching system within a private enterprise
- Automatic Call Distribution System (ACD) to evenly distributes a large volume of calls to a group of telephone agents
- Computer Telephony Interface System(CTI) to display incoming call information
- Real Time Monitoring System to monitor call performance and provide immediated call agent assistance
- Knowledge Services System to store and record customer data information for searching and handling customer inquiry
- Call Dialer System to enhance outbound call performance
- Report Center System to provide statisical call performance and marketing reports and analysis
Your Strategic Customer Relationship
Partner
